Terms of Service

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Please read these Terms of Service ("Terms") carefully before using ParcelGoose ("we," "us," or "our") package forwarding services. By creating an account or using our service, you agree to be bound by these Terms.

1. Service Description

ParcelGoose provides a package forwarding service that assigns US-based shipping addresses to customers and forwards packages to international destinations, including Saudi Arabia. We do not sell, manufacture, or take ownership of any goods we forward on your behalf.

2. Eligibility

You must be at least 18 years old to use our service. By registering, you represent that you meet this requirement and that all information you provide is accurate and complete.

3. Your Account

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• You are responsible for all activity that occurs under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Prohibited Items

You are responsible for ensuring your shipment complies with all applicable US export laws and the import regulations of your destination country. A full list of items prohibited or restricted by US Customs and Border Protection can be found at cbp.gov. You are additionally responsible for verifying any restrictions imposed by your destination country.

Regardless of applicable law, ParcelGoose will not knowingly forward the following:

• Firearms, ammunition, or weapons of any kind
• Hazardous materials, flammable liquids, or explosives
• Controlled substances, narcotics, or illegal drugs
• Alcohol and tobacco products
• Pornographic or politically sensitive material
• Counterfeit or pirated goods
• Live animals or perishable items

Shipping prohibited items may result in immediate account termination, forfeiture of packages, and reporting to relevant authorities. We reserve the right to inspect, refuse, or return any package at our discretion.

5. Customs and Import Compliance

You are solely responsible for ensuring your shipments comply with the customs regulations of your destination country. You agree to provide accurate customs declarations, including truthful descriptions and declared values. Under-declaring customs value is illegal and may result in package seizure. ParcelGoose is not responsible for packages seized or rejected by customs. No refund will be issued for packages refused at the destination country's border.

6. Storage

Packages are stored at our Houston, TX warehouse facility free of charge for the first 14 days after arrival. After 14 days, a storage fee of $2.00 per package per day applies until the package is shipped or retrieved.

Packages unclaimed after 90 days may be donated, disposed of, or returned to the sender. We are not liable for packages abandoned beyond this period.

7. Shipping Rates and Fees

Shipping rates are calculated based on package dimensions, weight, and destination. All quoted rates are in US dollars. Additional fees may apply for special services such as repackaging, consolidation, photography, or insurance.

Payment is required before packages are dispatched. We use Stripe for secure payment processing.

8. Liability Limitation

ParcelGoose acts as a forwarding agent only. We are not responsible for packages lost or damaged in transit by a carrier — all such claims must be filed with the carrier directly.

If a package is damaged during handling at our warehouse facility, we will compensate you for the fair market value of the damaged items, up to a maximum of $100 per shipment. Damage claims must be reported within 7 days of the incident.

We are not liable for: packages lost or delayed by carriers, customs delays or seizures, packages refused by the destination country, or losses due to inaccurate address or customs information provided by you.

9. Refunds

Please refer to our Refund Policy for full details.

10. Intellectual Property

All content on the ParcelGoose platform — including logos, text, graphics, and software — is owned by or licensed to ParcelGoose and may not be reproduced without express written permission.

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or for any other reason at our discretion. You may close your account at any time by contacting us.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on our website. Continued use of the service after changes constitutes acceptance.

Contact Us

For questions about these Terms, contact us at legal@parcelgoose.com.